Warranty and Aftersales Support

Technical Support

• Please first refer to the Frequently Asked Questions (FAQs)
• Send us an email us at info@hurom.co.nz

Warranty and Service

• Domestic Juicers: The motor is covered by a 10 year warranty, parts are covered by a 2 year warranty
• Commercial Juicers: The motor and parts are covered by a 1 year warranty
• If you have purchased a Hurom juicer from a retail store and you are having issues, please DO NOT return your juicer to store. Contact us directly for troubleshooting/return instructions.
• To file a warranty claim, please complete the Online Warranty Claim
• To register your Hurom juicer for warranty, please visit Register My Hurom
• Replacement Parts can be purchased from our Online Shop
• If you need help identifying your model, email a picture of your juicer, and a picture of the labels on the base of the juicer to info@hurom.co.nz

Unapproved Products

When considering a Hurom purchase, please be aware of overseas Hurom products that are being offered for sale by unauthorised sellers both within New Zealand and abroad. These products may be counterfeit; they may contain foreign AC plugs; and they will not have passed New Zealand Electrical Approvals. Subsequently, they will not be covered under warranty.